July 29, 2021
BigHand Legal Workflow Management Report
Findings from the largest ever industry survey on law firm workflow practices.
The recently released Legal Workflow Management Report from our partners at BigHand is full of great information direct from Senior Operations, HR Support and Resource Management professionals supporting 50 attorney + firms across North America, The UK and APAC. The report directly addresses operational protocols, hybrid work structures, escalating demands on visibility/reporting, changing team structures, talent demographics, and attrition timelines; all addressed through the lens of the pandemic.
GLC is happy to work closely with BigHand- as we have a similar view to our roles in the legal market. "We (both) make it simple: our role is to continuously free up time, money and value, helping everyone in your organization to focus on what they do best."
From the Legal Workflow Management Report Executive Summary:
Since the global pandemic hit in 2020, law firms have shown impressive resilience and adaptability. Lawyers and support staff rapidly transitioned to remote working, and firms have overcome significant challenges to maintain client service. However, as the world transitions back to a post pandemic operating model, it is important to understand more about hybrid working and how it is affecting the entire business – from work life balance and staff retention to billable hours and client relationships.
During May 2021, BigHand gathered a total of 914 responses across senior operations, HR, support services, resource management and practice group leader roles, from firms of 50+ lawyers in the UK, North America (NA) and APAC1. The research looks at the current workflow management trends between lawyers and support staff.
• The impact of the pandemic on staffing numbers, work allocation and billable time
• Flexible working patterns and the potential challenges and opportunities of hybrid working
• Support team reorganization and centralization plans
• Support team retirement and attrition trends and costs
• Law firm access to workflow data and systems