Mike Hayes - Chief Executive Officer
As Chief Executive Officer, Mike oversees GLC’s business development, existing account management and overall strategy. His focus is the implementation and execution of corporate strategy to ensure continued operational excellence. He works closely with the sales, operations and corporate staff to reinforce best practices and to continue to exceed customer expectations.
Prior to joining GLC, Mike spent six years in a sales and account management role with The Port Group, a mid-sized freight forwarding and customs brokerage firm focused on compliance driven international shipments. Prior to joining The Port Group he spent six and a half years in the United States Army as a Field Artillery and Civil Affairs Officer where he served with distinction in Afghanistan and Iraq.
Mike is a graduate of The United States Military Academy at West Point, and earned an MBA in the executive program from the University of Rochester’s Simon School of Business.
John Hayes - COO
As Chief Operations Officer and one of the founding partners of GLC Business Services, John is responsible for GLC's operational excellence. Prior to founding GLC, John spent 15 years with Case-Hoyt Corporation, a premier commercial printing company in Rochester New York. He joined Case-Hoyt after earning an MBA in marketing and applied economics from the University of Rochester’s Simon School of Business.
John started his printing career in sales in the upstate New York market and moved to Case-Hoyt’s New York City office in 1981. Over the next 13 years he handled major account sales and achieved the highest sales volume in the company. Recognized for his sales volume, profitability and high customer satisfaction, John was named Vice President of National Sales in 1990. John joined GLC full-time in May of 1994.
As COO, John has developed a leadership team whose focus is providing customer service and operational excellence to meet client objectives on a daily basis. He has implemented numerous quality programs that include the monthly Value Added Review reporting, customer satisfaction surveys, and continuous improvement strategies.
John Falco, - Chief Financial Officer
585.258.3910 x215 (office)
John is an incredibly gifted financial executive that lends his talents and shares his knowledge across every level of GLC's organization. He is a past President of the Rochester Chapter of Finacial Executive's International, and a 2018 finalist for the Rochester Business Journal's Financial Executive of the Year. John's experience prior to joining GLC gave him a unique skill set in understanding both Legal Research methods, as well as the heavy printing focus at the origin of third party on-site Legal Services. Since he joined GLC in 2012 both clients and employees have felt the benefit of his experience; from streamlining invoicing and billing practices, clear financial reporting focused on healthy realistic growth, and to training and educational sessions for Site Managers.
John is a graduate of Saint Bonaventure University, and obtained his MBA from The Rochester Institute of Technology.
Timothy McKenna, - Human Resources Director
585.258.3910 x219 (office)
Timothy is a strategic human resources professional with a history of driving HR initiatives to improve organizational performance, profitability, growth and employee satisfaction. He has over 12 years of experiences in human resources settings in various roles. In his most recent position as Director of HR at Fairport Savings Bank, he has spent the past seven years enhancing the HR function at the bank. A supporter of automation as the foundation of doing more in HR, Tim has experience with multiple applications in ADP. He holds a Bachelor of Science degree in Business Administration from SUNY at Buffalo and Senior Human Resources certifications through SHRM and HRCI.
Michael Mintz, - National Sales Director
585.258.3910 x210 (office)
Michael brings a wealth of experience, having worked as a Director of Operations and Client Engagement over a career which has spanned 30 plus years. Michael has worked with Fortune 500 companies and some of the top AMLAW 100 firms. His history of success is based on an intelligent problem solving based approach. In addition to an undergraduate degree from Brooklyn College he has received Six Sigma certifications of both Yellow and Green Belt. He is a Mail Services Management Association PCC; Mail COM and member of the Imaging Industry Transformation Group. Additionally Mike's focus on engagement, and customer satisfaction make him a great fit within GLC's "Consider It Done" culture. This operationally focused approach is essential in understanding the complexities facing those in today's marketplace for professional services.