Mike Hayes - Chief Executive Officer
585.258.3910 x225 (office), 585.300.7156 (mobile)
As Chief Executive Officer, Mike oversees GLC’s business development, existing account management and overall strategy. His focus is the implementation and execution of corporate strategy to ensure continued operational excellence. He works closely with the sales, operations and corporate staff to reinforce best practices and to continue to exceed customer expectations.
Prior to joining GLC, Mike spent six years in a sales and account management role with The Port Group, a mid-sized freight forwarding and customs brokerage firm focused on compliance driven international shipments. Prior to joining The Port Group he spent six and a half years in the United States Army as a Field Artillery and Civil Affairs Officer where he served with distinction in Afghanistan and Iraq.
Mike is a graduate of The United States Military Academy at West Point, and earned an MBA in the executive program from the University of Rochester’s Simon School of Business.
Gerard J. Chambers - Chairman
585.704.4011 (mobile), 585.258.3910 x 213 (office)
Prior to founding GLC in 1992, Gerry spent ten years at Chas. P. Young Management Services and three years at Xerox Corporation. Gerry was instrumental in building Chas. P. Young Management Services into a national competitor and opening offices in most major cities around the country. Working in every facet of business start-up and growth helped to build his foundation and desire to start his own company. It was also his deep involvement in the legal market at Chas. P. Young that led to his being recruited to Xerox. Throughout his tenure at Xerox, Gerry developed programs, systems and strategies for more than 3,200 production employees. He successfully initiated a program that reduced Xerox's high customer cancellation rate from nearly 18% in 1990 to less than 6% in 1992, helping establish the strategic marketing plan for opening new markets throughout the US. During his first year at Xerox he earned his MBA with honors in the executive program at New York University.
Gerry now harnesses his drive, keen eye for strategic development, and practical industry experience to lead GLC in the business of exceeding customer expectations and providing the highest level of customer service in the industry.
John Hayes - COO
585.704.4046 (mobile), 585.258.3910 x211 (office)
As Chief Operations Officer and one of the founding partners of GLC Business Services, John is responsible for GLC's operational excellence. Prior to founding GLC, John spent 15 years with Case-Hoyt Corporation, a premier commercial printing company in Rochester New York. He joined Case-Hoyt after earning an MBA in marketing and applied economics from the University of Rochester’s Simon School of Business.
John started his printing career in sales in the upstate New York market and moved to Case-Hoyt’s New York City office in 1981. Over the next 13 years he handled major account sales and achieved the highest sales volume in the company. Recognized for his sales volume, profitability and high customer satisfaction, John was named Vice President of National Sales in 1990. John joined GLC full-time in May of 1994.
As COO, John has developed a leadership team whose focus is providing customer service and operational excellence to meet client objectives on a daily basis. He has implemented numerous quality programs that include the monthly Value Added Review reporting, customer satisfaction surveys, and continuous improvement strategies.
Andrew "Drew" Chambers - President and Chief Marketing Officer
Drew started with GLC in 2011 and has grown our footprint and helped build our sales organization. Drew specializes in assessing clients’ needs and developing creative solutions to meet those needs, as well as overseeing the marketing platform of GLC. Prior to working at GLC, Drew was a sales associate at Telsey Advisory Group, a boutique equity sales and trading firm, where he covered the West Coast. Prior to that, Drew worked in wealth management at AllianceBernstein, where he joined after the collapse of Bear Stearns. Drew is a graduate of Middlebury College with a bachelor of arts in economics. He currently resides in Denver and loves cycling (road and mountain), skiing, rock climbing, and hanging out with his wife Katie and dogs Moselee and Oaklee.
Lori Gothard, MS, RN - Human Resources Director
585.258.3910 x219 (office)
Lori Gothard is the Director of Human Resources for GLC. She is responsible for payroll, recruitment, benefits and general HR functions for the company.
As a registered nurse, Lori gained her human resources experience in health care as the assistant administrator for Risk Management and Human Resources for the Buffalo General Health System. Other previous positions include market human resources manager for Walmart where she was responsible for the Human Resources function for 18 stores in Western New York.